Terms of Use

These Terms of Use ("Terms," "Agreement") constitute a legally binding contract between you ("User," "you," "your," "Member," or "Participant") and Peerless Etiquette LLC, a Florida limited liability company ("Company," "Peerless Etiquette," "we," "us," or "our"). By accessing, browsing, registering, subscribing, purchasing, or using our website located at peerlessetiquette.com, any mobile applications, online courses, digital products, consulting services, coaching programs, educational materials, or any related platforms, services, or products (collectively, the "Services"), you expressly acknowledge that you have read, understood, and unconditionally agree to be legally bound by these Terms in their entirety. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST IMMEDIATELY CEASE ALL USE OF OUR SERVICES AND EXIT THIS WEBSITE. YOUR CONTINUED USE OF ANY SERVICES CONSTITUTES YOUR IRREVOCABLE, UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND ANY AMENDMENTS THERETO. These Terms incorporate by reference our Privacy Policy, Participant Agreement, Course Terms, Refund Policy, Community Guidelines, and any other policies or agreements posted on our website or provided in connection with our Services. In the event of any conflict between these Terms and any other agreement, the provisions most protective of the Company shall prevail. You represent and warrant that you: (a) are at least 18 years of age or the age of legal majority in your jurisdiction; (b) have the legal capacity to enter into binding contracts; (c) are not prohibited from using the Services under any applicable law; (d) will comply with all terms and conditions of this Agreement; and (e) acknowledge that the Company reserves the right to refuse or terminate Services to anyone at any time for any reason without explanation.

Peerless Etiquette provides etiquette education, professional development, image consulting, personal coaching, online courses, digital content, consulting services, group programs, workshops, certifications, and related educational and lifestyle services. Our Services may include, but are not limited to: • Online courses, video lessons, and educational modules • Live and recorded webinars, workshops, and masterclasses • One-on-one coaching and consulting sessions • Group coaching programs and community access • Digital downloads, guides, workbooks, and materials • Membership subscriptions and premium content • Email newsletters and communications • Digital tools, assessments, and interactive features • Mobile applications and software • Physical products, merchandise, and printed materials • In-person events, retreats, and training sessions • Corporate training and organizational consulting • Certification programs and professional credentials • Any future services developed by the Company The Company reserves the right to modify, suspend, discontinue, or terminate any aspect of the Services at any time, with or without notice, for any reason. We do not guarantee uninterrupted, secure, or error-free operation of any Services. The availability of any particular feature, content, or service is subject to change without prior notice. All content and materials provided through our Services are for informational and educational purposes only and do not constitute professional advice. The Company is not liable for any decisions or actions taken based on our Services.

Certain Services may require you to create an account or register. By creating an account, you agree to: ACCURACY: Provide accurate, current, and complete information during registration and maintain such information throughout your use of the Services. Providing false, misleading, or outdated information constitutes a material breach of these Terms. SECURITY: You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to immediately notify us of any unauthorized use of your account. You accept full responsibility for all activities that occur under your account, whether or not authorized by you. ACCOUNT RESTRICTIONS: You may not: (a) create multiple accounts; (b) share, transfer, sell, or allow others to use your account; (c) use another person's account; (d) use automated systems to create accounts; or (e) impersonate any person or entity. ACCOUNT TERMINATION: We reserve the absolute right to suspend, restrict, or terminate any account at any time, for any reason or no reason, with or without notice, and without liability to you. Upon termination, your right to access any purchased Services may be immediately revoked without refund. We may deny registration, suspend accounts, or revoke access based on our sole discretion, including but not limited to suspected fraudulent activity, violation of these Terms, or conduct we deem harmful to our business interests, community, or reputation.

PAYMENT TERMS: All purchases are processed through third-party payment processors. By making a purchase, you agree to pay all applicable fees, charges, and taxes. All prices are in U.S. dollars unless otherwise specified. We reserve the right to change prices at any time without notice. BILLING AUTHORIZATION: By providing payment information, you authorize us and our payment processors to charge the payment method provided for all purchases and subscriptions. For recurring subscriptions, you authorize automatic billing at the then-current rate until canceled. REFUND POLICY: ALL SALES ARE FINAL. Due to the nature of digital products, educational services, and information-based content, we do not offer refunds, exchanges, or credits for any purchases, subscriptions, or services, except as required by applicable law or as expressly stated in a specific offer. SPECIFIC REFUND EXCEPTIONS: • Courses: No refunds once access is granted or course content is viewed • Subscriptions: No refunds for partial billing periods; cancellation effective at end of current period • Consulting/Coaching: No refunds for sessions once scheduled or delivered • Digital Products: No refunds after download or access is provided • Events: No refunds for registrations once event materials are distributed or within 30 days of event date • Gift Cards: Non-refundable and non-transferable for cash value CHARGEBACKS: Initiating a chargeback or payment dispute without first attempting resolution with us constitutes a material breach of these Terms. We reserve the right to pursue all legal remedies, including recovery of fees, damages, and legal costs. Disputed charges will result in immediate account suspension. PAYMENT DISPUTES: Any billing dispute must be submitted in writing within 30 days of the transaction. Failure to dispute within this period constitutes acceptance of all charges.

OWNERSHIP: All content, materials, courses, videos, audio, text, graphics, logos, trademarks, service marks, trade names, images, software, designs, methodologies, curricula, and other intellectual property provided through or in connection with our Services ("Company IP") are the exclusive property of Peerless Etiquette LLC or its licensors and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws. PEERLESS ETIQUETTE™, the Peerless Etiquette logo, and all related names, marks, slogans, and designs are trademarks and service marks of Peerless Etiquette LLC. Use of our trademarks without express written permission is strictly prohibited and constitutes infringement. LIMITED LICENSE: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial, educational purposes. This license does not include: • Reproduction, distribution, or public display of Company IP • Modification, derivative works, or adaptation of any content • Commercial use, licensing, or exploitation of any materials • Downloading, copying, or storing content except as expressly permitted • Removal of proprietary notices, watermarks, or copyright information • Use of automated systems to access, scrape, or extract content • Sharing login credentials or providing access to non-authorized users • Recording, capturing, or reproducing live sessions, coaching calls, or webinars • Teaching, presenting, or redistributing course content or methodologies INFRINGEMENT: Unauthorized use of Company IP constitutes infringement and will be prosecuted to the fullest extent of the law. We will pursue statutory damages, actual damages, legal fees, and injunctive relief against infringers. Minimum statutory damages for willful copyright infringement may exceed $150,000 per work. USER CONTENT: By submitting, posting, or transmitting any content, feedback, testimonials, reviews, or materials to us, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully transferable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from such content for any purpose without compensation, attribution, or consent.

You agree NOT to engage in any of the following prohibited conduct: ILLEGAL ACTIVITIES: Violating any applicable federal, state, local, or international law, regulation, or ordinance. HARMFUL BEHAVIOR: Harassing, threatening, intimidating, defaming, or causing harm to any person or entity. FRAUDULENT CONDUCT: Misrepresenting your identity, qualifications, or affiliation; engaging in deceptive practices; or providing false information. SECURITY VIOLATIONS: Attempting to access, probe, scan, or test the vulnerability of our systems; circumventing security measures; hacking; introducing malware, viruses, or harmful code; or interfering with service operations. INTELLECTUAL PROPERTY THEFT: Copying, reproducing, distributing, modifying, or creating derivative works of our content; infringing any intellectual property rights; or pirating our materials. COMMERCIAL EXPLOITATION: Using our Services for commercial purposes, reselling access, competing with our business, or soliciting our clients or members. COMMUNITY VIOLATIONS: Disrupting the learning environment; bullying, harassing, or discriminating against other users; sharing inappropriate content; or engaging in conduct that negatively impacts our community. ACCOUNT ABUSE: Creating fake accounts; using automated systems; sharing account access; or manipulating our systems or processes. MISREPRESENTATION: Falsely claiming affiliation with, endorsement by, or certification from Peerless Etiquette without authorization. We reserve the right to investigate, take appropriate legal action, and terminate access for any violations. Violations may result in immediate termination without refund, legal action, and pursuit of damages.

THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT • WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE • WARRANTIES REGARDING ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT • WARRANTIES THAT SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE • WARRANTIES REGARDING RESULTS, OUTCOMES, OR SUCCESS FROM USING OUR SERVICES EDUCATIONAL DISCLAIMER: Our Services are for informational and educational purposes only. We do not guarantee any specific results, outcomes, income, success, or transformation. Individual results vary based on numerous factors including effort, commitment, and external circumstances. Any examples, testimonials, or case studies presented represent individual experiences and are not typical, guaranteed, or promised. PROFESSIONAL ADVICE DISCLAIMER: Our Services do not constitute professional, legal, financial, medical, psychological, or therapeutic advice. You should consult appropriate licensed professionals for specific advice. We are not licensed therapists, attorneys, financial advisors, or medical professionals. THIRD-PARTY DISCLAIMER: We are not responsible for any third-party websites, services, products, or content linked or referenced through our Services. Third-party links are provided for convenience only and do not imply endorsement or responsibility. TECHNOLOGY DISCLAIMER: We do not guarantee compatibility with all devices, browsers, or systems. Technical issues, service interruptions, or system failures may occur without notice or remedy.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: WAIVER OF DAMAGES: THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, CONTRACTORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR AGGRAVATED DAMAGES ARISING FROM OR RELATED TO THESE TERMS, YOUR USE OF OR INABILITY TO USE OUR SERVICES, OR ANY MATTER RELATED TO THE COMPANY, INCLUDING BUT NOT LIMITED TO: • Loss of revenue, profits, business, or anticipated savings • Loss of data, goodwill, or reputation • Personal injury, emotional distress, or mental anguish • Cost of substitute goods or services • Any damages arising from unauthorized access, security breaches, or data loss • Any matters beyond our reasonable control REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MAXIMUM LIABILITY CAP: THE COMPANY'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00 USD). THIS CAP APPLIES REGARDLESS OF THE NUMBER OF CLAIMS OR CLAIMANTS. ESSENTIAL PURPOSE: THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY. THE SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

You agree to defend, indemnify, and hold harmless Peerless Etiquette LLC, its parent, subsidiaries, affiliates, officers, directors, employees, agents, licensors, contractors, successors, and assigns ("Indemnified Parties") from and against any and all claims, demands, actions, causes of action, suits, proceedings, damages, obligations, losses, liabilities, costs, debts, penalties, fines, and expenses (including but not limited to reasonable attorneys' fees, legal costs, expert witness fees, and costs of investigation and litigation) arising from or related to: • Your access to or use of the Services • Your breach or alleged breach of these Terms • Your violation of any law, regulation, or third-party right • Any content, materials, or information you submit, post, or transmit • Your negligent, reckless, or willful misconduct • Your interaction with other users or third parties through our Services • Any claim that your actions caused damage to a third party • Any misrepresentation made by you • Any dispute between you and any third party You agree to cooperate fully in the defense of any claim. The Company reserves the right to assume exclusive control of any matter subject to indemnification, at your expense. You shall not settle any claim without our prior written consent. This indemnification obligation shall survive the termination of these Terms, your account, or your relationship with us, and shall be binding upon your heirs, executors, administrators, legal representatives, successors, and assigns.

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. MANDATORY BINDING ARBITRATION: Any dispute, claim, or controversy arising from or relating to these Terms, your use of our Services, your relationship with the Company, or any matter whatsoever between you and the Company (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules and the procedures set forth herein. ARBITRATION PROCEDURES: • Arbitration shall be conducted in English in the State of Florida, or another location mutually agreed upon • The arbitration shall be conducted by a single neutral arbitrator • The arbitrator shall apply Florida substantive law and applicable federal law • The arbitrator shall have exclusive authority to resolve all Disputes • The arbitrator's decision shall be final and binding, with limited judicial review • Judgment on the arbitration award may be entered in any court of competent jurisdiction • Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise CLASS ACTION WAIVER: YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS. JURY TRIAL WAIVER: YOU HEREBY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO A TRIAL BY JURY IN ANY DISPUTE ARISING FROM OR RELATED TO THESE TERMS. WAIVER OF RIGHT TO PARTICIPATE IN CLASS ACTION: BY AGREEING TO THESE TERMS, YOU WAIVE ANY RIGHT TO PARTICIPATE AS A CLASS MEMBER IN ANY CLASS ACTION LAWSUIT AGAINST THE COMPANY. EXCEPTIONS TO ARBITRATION: Notwithstanding the above, either party may: (a) bring individual claims in small claims court if eligible; (b) seek emergency injunctive relief in court to prevent irreparable harm pending arbitration; (c) pursue claims for intellectual property infringement in court. ARBITRATION OPT-OUT: You may opt out of this arbitration provision by sending written notice within thirty (30) days of first accepting these Terms to: Peerless Etiquette LLC, Legal Department, [Address], with "ARBITRATION OPT-OUT" in the subject line. Opting out does not affect any other provisions of these Terms. TIME LIMITATION: Any claim or cause of action arising from or related to these Terms or our Services MUST be filed within ONE (1) YEAR after such claim or cause of action arose, or be permanently barred.

GOVERNING LAW: These Terms and all matters arising from or related to these Terms, your use of our Services, or your relationship with the Company shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law principles or rules. EXCLUSIVE JURISDICTION: Subject to the binding arbitration provisions above, any legal action, suit, or proceeding arising from or related to these Terms shall be brought exclusively in the state courts located in Florida or the United States District Court for the applicable district in Florida. You hereby irrevocably: • Consent and submit to the exclusive personal jurisdiction and venue of such courts • Waive any objection to the laying of venue in such courts • Waive any claim that such courts are an inconvenient forum • Agree that service of process may be made by any means permitted by law ENFORCEMENT: Any judgment, order, or award issued by an arbitrator or court may be enforced in any court of competent jurisdiction. The prevailing party in any legal action shall be entitled to recover its reasonable attorneys' fees and costs. INTERNATIONAL USERS: If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws. You consent to the transfer and processing of your information in the United States.

TERMINATION BY COMPANY: We reserve the absolute right, in our sole discretion, to suspend, restrict, or terminate your access to any or all Services at any time, for any reason or no reason, with or without cause, with or without notice, and without liability to you. Reasons for termination may include, but are not limited to: • Violation of these Terms or any Company policies • Suspected fraudulent, illegal, or harmful activity • Failure to pay fees when due • Extended inactivity or dormancy • Conduct harmful to our business, community, or reputation • Requests by law enforcement or government agencies • Technical or security issues • Discontinuation of Services TERMINATION BY USER: You may terminate your account at any time by contacting us. However, termination does not entitle you to any refunds for prepaid fees, unused subscriptions, or purchased products. EFFECTS OF TERMINATION: Upon termination: • Your license to access the Services is immediately revoked • All provisions of these Terms that by their nature should survive shall survive • You remain liable for all obligations incurred prior to termination • We may delete your account data without notice or liability • We are not obligated to provide access to any content, courses, or materials • Any balance of prepaid fees, credits, or unused Services is forfeited POST-TERMINATION OBLIGATIONS: Following termination, you must immediately cease all use of our Services, intellectual property, and materials. You must delete or destroy any downloaded content in your possession. SURVIVAL: The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Arbitration, Governing Law, and any provisions that by their nature should survive.

ENTIRE AGREEMENT: These Terms, together with our Privacy Policy, Participant Agreement, and any other referenced policies, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior and contemporaneous agreements, representations, negotiations, and understandings, whether oral or written. SEVERABILITY: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent. All other provisions shall remain in full force and effect. WAIVER: No failure or delay by the Company in exercising any right, power, or remedy shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy precludes any other or further exercise thereof. No waiver shall be effective unless in writing and signed by an authorized representative of the Company. ASSIGNMENT: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is null and void. The Company may freely assign, transfer, or delegate these Terms or any rights hereunder without restriction. NO THIRD-PARTY BENEFICIARIES: These Terms do not create any third-party beneficiary rights in any person or entity except as expressly provided herein. FORCE MAJEURE: The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, epidemics, pandemics, government actions, power failures, internet outages, or telecommunications failures. HEADINGS: Section headings are for convenience only and do not affect the interpretation of these Terms. RELATIONSHIP: Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and the Company. You have no authority to bind the Company. NOTICES: We may provide notices to you via email, posting on our website, or other reasonable means. Notices to the Company must be sent to our legal department in writing.

We reserve the right to modify, amend, update, or replace these Terms at any time, in our sole and absolute discretion, without prior notice. Changes become effective immediately upon posting to our website. The date of the most recent revision will be indicated at the top of these Terms by the "Last Updated" date. It is your sole responsibility to periodically review these Terms for changes. YOUR CONTINUED USE OF OUR SERVICES FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES YOUR BINDING ACCEPTANCE OF SUCH CHANGES. If you do not agree to any modified terms, your sole remedy is to discontinue use of the Services immediately. We may, but are not obligated to, notify you of material changes via email, prominent website notice, or other means. However, such notification does not affect the effectiveness of any changes and does not create any additional obligations for the Company. For significant changes, we encourage you to review the Terms carefully. If you have questions about any modifications, please contact us before continuing to use the Services.

For questions, concerns, or notices regarding these Terms of Use: Peerless Etiquette LLC Legal Department Email: legal@peerlessetiquette.com For general inquiries: Email: info@peerlessetiquette.com For customer support: Email: support@peerlessetiquette.com All legal notices must be sent in writing and should include "LEGAL NOTICE" in the subject line. We will endeavor to respond to legitimate inquiries within a reasonable timeframe. BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE IN THEIR ENTIRETY, UNDERSTAND THEM, AND AGREE TO BE LEGALLY BOUND BY ALL THEIR TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN YOU AND PEERLESS ETIQUETTE LLC. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.